Refund Policy

Our refund policy is designed to ensure customer satisfaction and provide a fair and transparent process for returns. Please read the following information carefully to understand our refund procedures.

Returns

We offer a 15-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact our customer support team at support@ahstorepro.com. They will provide you with a return shipping label and instructions on how and where to send your package. Please note that items returned to us without first requesting a return will not be accepted.

Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

Exceptions / Non-Returnable Items

There are certain types of items that cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your item, please contact us for clarification.

Please note that we cannot accept returns on sale items or gift cards.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. This will expedite the process and ensure that you receive the desired product in a timely manner.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us

If you have any further questions or concerns about our refund policy, please don't hesitate to contact us:

• Trade name: AH Homeware & Lifestyle
• Email: support@ahstorepro.com
• Physical address: 6026 Sumner Rd, Alexandria VA 22310, United States